At The Star Gold Coast, we understand the importance of providing our guests with exceptional customer support and assistance when needed. Below, you will find information on how to get in touch with us, including our contact details, operating hours, and preferred methods for communication.
Our Guest Service Desk is available 24/7 at the venue in Broadbeach, Queensland. For any queries or concerns regarding your visit, gaming activities, or responsible gambling practices, please do not hesitate to reach out. You can also contact our dedicated Safer Gambling team through StarCare for confidential assistance.
If you have a specific question or require support with your The Star Club account, we invite you to email us at . Please allow 24 hours for response time as our email support is available during standard business hours.
For more immediate assistance or to access our comprehensive FAQ section, please visit the The Star Club website. Our help-centre contains valuable information on how to navigate your account, utilize exclusive rewards, and enjoy various gaming benefits.
If you are experiencing difficulties with responsible gambling practices, please reach out to our Safer Gambling team for confidential assistance or the dedicated contact details available on our website. We also offer voluntary gaming suspension, self-exclusion options, and daily deposit limits as part of our comprehensive responsible gambling measures.
For technical issues related to your The Star Club app, website usage, or general device compatibility, please refer to our help-centre for troubleshooting guidance or email us with detailed descriptions of the issue you're experiencing. Our dedicated support team will work closely with you to resolve any technical problems.
In the unlikely event that a dispute arises, we encourage our guests to follow these steps for resolution:
Please allow for response times during standard business hours, excluding public holidays and short closure periods noted in advance. Your safety and well-being are paramount; we reserve the right to review escalated issues with our team to ensure all possible avenues of assistance have been explored.
The The Star Club app is available on both mobile devices for download via your respective application stores, ensuring seamless access across various platforms. Our website also offers a user-friendly interface optimized for desktop use.
Although not all languages are explicitly listed here, please know that we strive to provide an inclusive environment for guests from diverse backgrounds. Should you have any concerns or require specific language support during your visit, kindly contact our Guest Service Desk staff who will be happy to assist you.
We aim to continually improve and expand upon our customer service offerings as part of our commitment to the gaming community and The Star Club loyalty program members. Your feedback plays a significant role in shaping these efforts, so please don't hesitate to share your suggestions with us.
For more information on responsible gambling practices or assistance, refer to our FAQ section available within the The Star Club help-centre.
Thank you for choosing The Star Gold Coast. We appreciate your loyalty and commitment to gaming responsibly. Should any issues arise during your visit or beyond, know that we are here to support you every step of the way.
Best regards,
The Star Gold Coast Team
